Courses

This course will teach you how to maintain appropriate and healthy boundaries between yourself and your students. You will learn about four different kinds of boundaries: emotional and relationship, power, physical, and communication boundaries, and you will learn insights into how to maintain the boundaries you already have in place as well as analyze areas you could improve upon. The course will allow you to plan specific methods to foster professional and healthy relationships between yourself and your students.

The course teaches you how to design a plan of action for your classroom and offers you resources and templates ready to support you in implementation.

For more information or to register click the link.

In this course, you will learn about all the diverse responsibilities you are required to complete during your planning time and how to analyze areas for improvement and efficiency. You will learn specific time management strategies for teachers and implement tools that can help you streamline your planning. You will learn about team collaboration and how to streamline meetings as well. The course comes with a downloadable PDF of the content and a planning organizer to help you ensure your efficient planning time.

For more information or to register click the link.

As someone who participates in delivering high levels of customer service, you're an important ambassador for your organization. In this course, you will discover a number of dynamite methods to bring out your best and also do the same for the people you work with. You will learn how to measure customer service—from your company's point of view and from the customers—and discover how to anticipate the needs of your customers.

You may already understand that top-notch customer service begins with knowing your customers and their needs, but do you know how to evaluate those customers, or better yet, what to do with the data once you have it? You will take a look at that, as well as identify how your customer service stacks up right now, and how you can build on even the sharpest of service policies. Plus, you will learn how to communicate, resolve complaints, and build long-lasting customer service programs.

This is an Instructor-Led.  Start dates are Aug 16, Sept 13, Oct 18 and Nov 15.  Self-Paced classes can start at anytime.  For more information or to register please click the link.

In this course, you will discover expert information, practical advice, valuable tips, and helpful scenarios that take you smoothly and at your own pace from "not quite sure" to confident. You will also explore critical topics of communication, collaboration, culture, and diversity; examine organizational structure and support; learn new techniques for recruiting, hiring, and onboarding remotely; and tackle team productivity, effective feedback, and conflict issues. Before you know it, you will find that you have a whole new toolkit to help you keep your remote team happy, productive, motivated, and successful.

For more information or to register click the link.

Find out how to market your business on the Internet, even if you have little or no money to spend! In this practical, hands-on course, you'll discover proven methods that will help you establish an Internet presence and build an online brand identity. You'll learn how search engine optimization (SEO) works and how to track your site's performance using web analytics. You will discover how to use online advertising, email marketing, and social media (including blogs) to drive business to your website. Finally, you'll learn how to keep your visitors coming back again and again!

Throughout the course, you'll learn to think strategically about marketing your website, products, and services using Internet technologies. You will also explore how to use an Internet marketing checklist and other tools and materials to develop a sound online business strategy. Before you know it, you'll have the skills and knowledge you need to develop a winning Internet marketing plan for your own business.

For more information or to register click the link.

Under pressure to increase membership, expand program value, attract media, entice donors, and develop volunteers, all while keeping an eye on the bottom line? In the face of stiff competition, more worthwhile causes, more regulations, more watchdog agencies, and fewer funding opportunities, you need to work smarter—not longer.

This course will show you how to use powerful marketing techniques to compete more effectively for customers, donors, members, and volunteers. You'll also learn how to persuade the media to communicate your organization's message and further its ideals and goals. Before you know it, you'll be ready to improve your market share by learning to evaluate and implement effective promotions, advertising campaigns, and communication techniques. If your organization relies on a diverse mix of fees, events, and/or contributions for support, you're sure to find this information-packed course indispensable.

For more information or to register please click the link.